Below you’ll find a list of frequently asked questions regarding rentals from Bolkem Bounces House. While we know this won’t answer every question you might have, we hope this will assist you with the most common. If you cannot find your answers here, please contact us at (614) 218-0951.
Mode of Payment.
Currently we accept cash, checks. A $35.00 fee for bad checks will be incurred, in addition to the rental fees and any legal fees.
DO I HAVE TO DO ANYTHING TO PREPARE FOR BOLKEM BOUNCE HOUSES ARRIVAL?
Bolkem Bounce Houses will provide and set up all necessary equipment. The blower motor will need to be located within 100 feet of a standard electrical outlet. If you need a generator, we can rent one for an additional $50. Please make sure the area in which we will be setting up the bounce house has been cleared of any debris or pet droppings and have the kids ready to bounce!
WHAT IF THE WEATHER IS BAD?
If the weather is not cooperating on the day of your reservation, we will be happy to work with you to reschedule your reservation or refund your deposit. One of our representatives will contact you prior to delivering the equipment if the weather is questionable and work with you on a responsible solution. If you decide to proceed and “chance” inclement weather, please know the deposit is not refundable under ANY circumstance AFTER we have setup. If you choose not to have the equipment delivered due to weather concerns, the full deposit will be returned; because we’re happy people and that’s just the right way to do business.
ARE BOUNCE HOUSES CLEAN?
YES! We pride ourselves on having clean and sanitized equipment. We use a non-toxic biodegradable cleaner at the time of each/every setup and thoroughly clean the inside and outside of the inflatable.
Does the price include set up and/or taxes?
Yes, however additional fees may apply for delivery, extra attendants, etc.
Do you deliver to other cities?
Yes, we service all of Columbus county. We also deliver to areas outside of Columbus city for most schools, corporate and church events. Areas outside of columbus are required to meet the minimum order requirement and/or an extra fee will be added. We do our best to accommodate all our customers but there may be some instances where the distance may be too far for our company to handle given our limited resources, so for this we apologize in advance. If event address is outside our service area, please call our office for a current quote.
How many hours does my rental include?
Most of our rentals are for all-day use (there are some exceptions where equipment is quoted by hours of use). This means the rate remains the same, if you need rental for 4 hours or for the entire day.
When is rental equipment delivered and/or picked up?
We do our very best to accommodate the specific time requested by our customers. We usually set up a two-hour delivery window, arriving at least an hour before your event starts.
Our earliest delivery window is 8-10am and our latest pick up time is 8pm.
Are your inflatables clean?
We always clean and sanitize our inflatables after every rental.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes. We will email you a contract to sign electronically to confirm your reservation. You may also contact our office.
I need to cancel my reservation, what should I do?
If you need to cancel or reschedule your event for any reason (non-weather related) please contact us as soon as possible.
If weather is a concern, Ohio weather is so unpredictable, it’s better to wait until the day of to determine if you need to cancel your event. Call us first thing in morning on day of your event if you decide to cancel due to weather.
Still have questions that are not answered here, who should you contact?
You have many options to contact us! You can call us with your questions to (614)-218-0951 OR (614)-218-0197. You can also email us at firstname.lastname@example.org with questions or concerns.
CANCELLATION / REFUND POLICY
All deposits are non -nonrefundable.
If event was paid in full prior to event and the event need to be cancelled for any reason, 75% of total will be refunded to customer. However, the 25% deposit can still be used toward a future rental scheduled within 30 days of original event date.
If event is canceled due to weather condition and deposit was paid, the nonrefundable deposit will be used toward a future rental scheduled within 30 days of original event date.
WEATHER CANCELLATION POLICY
During un-friendly weather conditions, if you agree to keep the rental equipment stated on the rental agreement and it starts to rain after we delivered and set up, there will be no refunds or rain checks given.
Weather cancellations do not incur a fee; however, you must call us before we arrive at your event early in the morning. If you can early in the morning before 7:00AM, the total deposit will be refund to you.